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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
2
How to copy a drawing element in the editor?
What are the .presso files?
Others
Installation
10
How to deploy Screenpresso?
How to activate Screenpresso PRO?
Licensing
How to configure Linear integration with Screenpresso?
How to install Screenpresso?
How to update to the latest version of Screenpresso?
How to uninstall Screenpresso?
Licensing
39
How to activate Screenpresso PRO?
Installation
How to retrieve my activation key/license key?
How many licenses do I need?
Upgrades
Is payment secured?
Upgrades
Can I use the free version at the office?
Can I order using a purchase order?
Upgrades
How to transfer a license?
What are the minimum system requirements?
Others
What is the update policy?
Upgrades
How long does it take to get the license?
Others
9
What are the .presso files?
Built-in Editor
What are the minimum system requirements?
Licensing
When does Screenpresso connect to the Internet?
Which folders are used?
Is Apple Mac OS X supported?
Memory usage?
Screenshot
6
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
Windows' snipping tool stealing Print Screen key shortcut
Troubleshooting
Can I change ‘PrintScreen’ shortcut key?
Why my screen capture is overly bright?
Troubleshooting
How to change default image’s definition (DPI)?
Scaling issue
Troubleshooting
Troubleshooting
12
Why my screen turns BLACK when I start a screen capture?
Screenshot
Windows' snipping tool stealing Print Screen key shortcut
Screenshot
Why my screen capture is overly bright?
Screenshot
Screenpresso crashes at startup, what should I do?
Scaling issue
Screenshot
Issue under Windows N
Screenpresso does not start with windows
The request was aborted: Could not create a SSL/TLS secured channel
Recorded sound is garbled?
Video capture
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Video capture
What are the installed .NET versions?
Why shortcut [print screen] key does not always work?
Upgrades
13
How many licenses do I need?
Licensing
Is payment secured?
Licensing
Can I order using a purchase order?
Licensing
What is the update policy?
Licensing
support.categories.upgrades
3
Video capture
4
Why is the screen dimmed outside of the recording area ?
Recorded sound is garbled?
Troubleshooting
Can I record a movie?
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
Troubleshooting
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