Frequently Asked Questions

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How to activate Screenpresso PRO ?

Follow the process described in this PDF document.

How to update to the latest version of Screenpresso ?

Follow the process described in this PDF document.

How to retrieve lost activation key ?

To retrieve your activation key, use this URL: https://www.screenpresso.com/retrieve
You will receive it by e-mail immediately.

What if I reinstall Windows ?

When you need to reinstall Screenpresso, you may reuse your activation key.
When hardware changes more than 5 times, the activation key is locked and you must purchase another license.
When hardware does not change, recommended way is to backup your Screenpresso settings, including license, then restore then later.

How to deploy Screenpresso ?

Please refer to the user manual.
Screenpresso can be installed by the end user via the user interface, via command line, or via a MSI installer provided on our download page.
Screenpresso installs in %AppData% folder by default but can be installed in “Program Files” folder instead.

How much disk space is required to install ?

In worst case Screenpresso’s binaries take 100MB.

It crashes at startup ?

By default Screenpresso cannot be run from a network drive. You must copy it locally (e.g. on your desktop).
Screenpresso also requires Microsoft .NET Framework 4 or above. Download link is provided on our download page.

Is Apple Mac OS X supported ?

Screenpresso is tightly integrated with Microsoft Windows and can be viewed as an extension to it. Supporting Mac OS X operating system would requires to specificaly re-develop all Screenpresso features one by one and this is actually too much work for us. We support all Microsoft Windows versions starting from Windows Seven.


Why my screen becomes black when I start a screen capture ?

Your antivirus might be protecting you against unwanted screen capture.
Add Screenpresso.exe to the white list or disable screen capture protection.

How to change default image’s definition (DPI) ?

By default, Screenpresso uses your screen resolution for the captured image. Most commonly this is 96dpi. Now if, for instance, you are writing a book, your editor might request pictures at 180 DPI.
– Open Screenpresso settings window, then go to “Screenshot” tab
– Choose “Yes” for Image resizing then click on the “Configure” button
– Leave 100% for Percentage
– Check “Resolution” then write 180
– Click OK then close settings window
Now all newly taken screenshots will automatically be modified.

How to copy a drawing element in the editor ?

Simply copy/paste or hold the Ctrl key during drag & drop of a selected drawing element.

What are the .presso files ?

When you start editing a screenshot using Screenpresso’s internal editor, a “.presso” file, having the same name than the edited screenshot, is created in a subfolder named “Originals”. This files contains the original screenshot and all graphical changes.
If you want a friend using Screenpresso to be able to update your modified screenshot, you must send him the “.presso” file and he must drag and drop it to his workspace window.

Can I change ‘PrintScreen’ shortcut key ?

Start Screenpresso then open workspace Windows. Click on “Settings” button at the top right of the Windows.
Go to “Hot keys” tab then change properties.

Why shortcut key does not always work ?

For security reasons, Screenpresso can handle shortcuts from windows running with elevated priviledges only when installed in Program Files folder. You should uninstall Screenpresso then install it again following instructions given in chapter 4.4 of the user manual.

Can I reduce font size of the software ?

Right-click on the desktop then choose “Screen resolution”. Click on the second link at the bottom of the screen “Make text or other elements smaller or bigger”.
Change font size from 150% to 125% then click “Apply” button.
You may have to reboot.


Why must recorded video be converted ?

Screenpresso compresses video using its own, non standard, video encoder named SPV1. This one is specific to video capture: it does not reduce image quality and does not use too much processor time during video recording. Meanwhile, its compresses enough to reduce disk usage.
If you want to send your video to someone, you must convert the video to a smaller and standard format using Screenpresso’s built-in converter. Supported outputs are MP4, WMV, WebM and OGG.
Starting from Windows 8, Screenpresso features a ‘Direct MP4 recording’ option. It requires more power and quality is a bit lower than the standard recording.

Is sound recording supported ?

Yes, Screenpresso can record sound from a microphone or from system (‘what your hear’). Go to Screenpresso’s
setting window, Video tab, to configure sound recording.

Recorded sound is garbled ?

In Windows’ control panel, open microphone properties, go to ‘Advanced’ tab, then uncheck ‘Enable audio enhancement’. Under Windows 10 you must check “Disable all enhancements”.

Why do I record a black screen ?

When you play a movie, overlay might occur. The images are not sent to Windows but directly to the graphical card. That is, by default under Windows XP, you cannot record a movie using any standard screen capture software like Screenpresso.
Workarounds exist:
1) disable overlay using your video player’s settings
2) play 2 videos at the same time. Since overlay works for only one video at once, it will be possible to record the second movie

Import notes:
– Screenpresso doesn’t target movie recording requirements. The result might not be good
– You must check if the movie is not copyrighted

Can I record a movie ?

Screenpresso is optimized to record screen activity but not to record a movie on your screen.
– Screenpresso is not made to capture movies. The result might not be good
– You must check if the movie is not copyrighted

Outside of the video recording area the screen is dimmed ?

This allows you to have a better view of the recording area. If you want to disable this feature, open Screenpresso settings windows then go to “Advanced” tab and set VideoOutScreenOpacity to 0.

I can’t convert my video ?

Screenpresso can convert an AVI file to many standards video formats like MP4 or WMV. Default Screenpresso behavior is to record screen to an AVI file then convert it to MP4. If you used “Direct MP4 recording” feature then you don’t have an AVI file and you cannot convert it to another format. If you have an AVI file then this one must be available in both Screenpresso workspace folder AND ‘Originals’ sub-folder. To convert the video, open Screenpresso workspace, double-click on the video to play it in Screenpresso video player, click “Format…” button, choose video codec to convert to, then click “Convert” button.

I have Windows 8 but cannot use ‘Direct MP4 recording’ ?

You might be using Windows N edition that doesn’t have Media Foundation installed by default. To install it manually, go to this Web page: https://support.microsoft.com/en-us/kb/2703761

Troubleshooting: Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3} ?

Direct MP4 video recording with sound requires a Microsoft Windows component that is missing on your computer. You must retrieve RESAMPLEDMO.DLL file from another computer, copy it to “C:\Windows\System32” folder then run “regsvr32 RESAMPLEDMO.DLL” command line to fix the issue.

Technical stuffs

When does Screenpresso connect to the Internet ?
  • At startup it will check this URL: “https://www.screenpresso.com/binaries/version4.xml” to check for updates. You can disable this via settings or group policy (GPO) but only with Screenpresso PRO since free versions requires the user to always use latest version of Screenpresso.
  • Sometimes it connects to “https://stats.screenpresso.com/…” to send anonymous usage statistics. The information is used by our development team to improve the product. You can disable this via settings or group policy.
  • When a missing sub-component is required, Screenpresso prompts the user to download the package. All packages are downloaded from “https://cdn.screenpresso.com/binaries/…” URL.
  • When the user uses a sharing feature (e.g. “Publish to Gmail” or “Publish to Google Drive”, a HTTPS connection is used. Publish feature can be disabled via group policy.
  • Refer to Privacy Policy
Which folders are used ?

You can either install Screenpresso binaries in “%LocalAppData%\Learnpulse\Screenpresso” folder (this is the default because is doesn’t require administrator priviledges) or in “%ProgramFiles%\Learnpulse\Screenpresso”. Please refer to the user manual.
During software update, Screenpresso uses “%Temp%” folder.
While in use, Screenpresso generates .xml and .fum files in “%AppData%\Learnpulse\Screenpresso” folder.
All captures are by default stored in “%HOME%\Pictures\Screenpresso” folder except if Screenpresso is run from a removable drive (e.g. a USB key). In this case, captures (images, videos or documents) are stored next to the exe.

Memory usage ?

Screenpresso is fully optimized to be fast and keep memory usage low.
Anyway, since this might not be enough for some people, Screenpresso uses another mechanism. After 2 minutes of inactivity, and when the last window of the software has been closed, Screenpresso also restarts itself automatically. This allows being absolutely sure the memory usage is always low, even if Screenpresso has been started weeks ago by the user.

If you still think Screenpresso uses too much memory, don’t be confused between private memory and shareable memory.

The request was aborted: Could not create a SSL/TLS secured channel

This issue often comes from a bad date and time configuration of your operating system.

Network issue under Windows XP

Network error window might open when Screenpresso free is used under Windows XP. That’s because this operating system is not secure anymore and our Web site has been updated to deny connections with weak security.
They are 3 solutions:
– Click on “Work offline” and purchase a license for Screenpresso Pro using Google Chrome or Firefox.
– Purchase a new computer under Windows 7 (Windows 10 recommended) and continue using Screenpresso free.
– Ask an expert to try finding a solution via a local proxy install (using Squid for instance).


Can I use Screenpresso FREE at work ?

Yes, as needed. You must purchase a license only if you require the use of the additionnal features or want to remove branding. Differences between FREE and PRO versions are described here.

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