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Frequent Asked Questions

Find Software key
How to activate Screenpresso PRO?
How to deploy Screenpresso?
Built-in Editor
1
How to copy a drawing element in the editor?
Installation
9
How to activate Screenpresso PRO?
Licensing
How to install Screenpresso?
How to uninstall Screenpresso?
How to update to the latest version of Screenpresso?
How to deploy Screenpresso?
Licensing
39
Can I use the free version at the office?
Is payment secured?
Upgrades
How many licenses do I need?
Upgrades
How to transfer a license?
Can I order using a purchase order?
Upgrades
What is the update policy?
Upgrades
How long does it take to get the license?
How to retrieve my activation key/license key?
What are the minimum system requirements?
Others
How to activate Screenpresso PRO?
Installation
Others
8
Which folders are used?
Memory usage?
Is Apple Mac OS X supported?
When does Screenpresso connect to the Internet?
What are the minimum system requirements?
Licensing
Screenshot
5
Why my screen turns BLACK when I start a screen capture?
Troubleshooting
Can I change ‘PrintScreen’ shortcut key?
How to change default image’s definition (DPI)?
Windows' snipping tool stealing Print Screen key shortcut
Scaling issue
Troubleshooting
7
Screenpresso does not start with windows
What are the installed .NET versions?
Why shortcut [print screen] key does not always work?
Screenpresso crashes at startup, what should I do?
The request was aborted: Could not create a SSL/TLS secured channel
Issue under Windows N
Why my screen turns BLACK when I start a screen capture?
Screenshot
Upgrades
13
Is payment secured?
Licensing
How many licenses do I need?
Licensing
Can I order using a purchase order?
Licensing
What is the update policy?
Licensing
support.categories.upgrades
3
Video capture
4
Why is the screen dimmed outside of the recording area ?
Recorded sound is garbled?
Can I record a movie?
Error with {F447B69E-1884-4A7E-8055-346F74D6EDB3}?
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